I had an easy time at San Juan's JetBlue Airways SJU Terminal Check-in was smooth, with welcoming staff on hand to help. Security lines were quick to move through, and the terminal itself was tidy and well-laid-out. There were loads of eating and shopping opportunities to sample while waiting for the flight. Boarding was smooth and easy, with a comfortable gate area. By and large, the JetBlue Airways provides a hassle-free and comfortable flying experience, and hence makes an excellent option for travelers.

JetBlue's Transition to Terminal A

In March 2012, JetBlue announced its move from Terminal C to the newly constructed Terminal A at SJU. This relocation, completed in late May 2012, coincided with the airline's 10th anniversary of service to Puerto Rico. The transition provided JetBlue with expanded facilities, including additional counter space and gates, enabling the airline to accommodate its growth plans and enhance the customer experience. Rich Smyth, JetBlue's vice president of corporate real estate at the time, emphasized that the new terminal would support the airline's projected growth over the next decade.a

Terminal A Facilities and Operations

Terminal A is exclusively utilized by JetBlue, featuring eight gates (A1 through A8) designed to handle both domestic and international flights. The terminal is equipped with modern amenities, including a TSA In-line Baggage System and an advanced ticketing office operated by JetBlue. Additionally, Terminal A houses "The Lounge San Juan," a VIP airport lounge affiliated with Priority Pass, offering passengers a comfortable space to relax before their flights. 

Expansion of Services and Crew Base Establishment

JetBlue's commitment to Puerto Rico extends beyond passenger services. In December 2024, the airline inaugurated a new crew base at SJU, marking its first such facility outside the continental United States. This strategic move is set to create over 400 jobs on the island, including positions for more than 100 pilots and 300 inflight crewmembers by 2025. The establishment of the crew base allows crewmembers to begin and end their assignments in San Juan, enhancing operational efficiency and responsiveness, particularly during irregular operations. ​

Warren Christie, JetBlue's chief operating officer, highlighted the significance of this development: "The new crew base reinforces our commitment to investing in the communities we serve, creating opportunities for crewmembers in San Juan and for those who want to return home to the island." This initiative not only bolsters JetBlue's operational capabilities in the Caribbean but also contributes positively to Puerto Rico's economy.

Route Network and Connectivity

As Puerto Rico's largest carrier, JetBlue offers an extensive network of flights from San Juan, connecting the island to numerous destinations across the United States, the Caribbean, and Latin America. By the winter of 2024, JetBlue operated over 50 daily departures from SJU, serving 18 destinations. These include major U.S. cities such as Boston, Fort Lauderdale, New York (JFK), and Orlando, as well as Caribbean destinations like St. Thomas and St. Croix in the U.S. Virgin Islands. ​

In December 2024, JetBlue expanded its Caribbean reach by launching a new route from San Juan to St. Croix. This addition underscores the airline's strategy to enhance connectivity within the region, providing travelers with more options and strengthening economic ties between Puerto Rico and its neighboring islands. The San Juan-St. Croix route operates daily, utilizing Airbus A320 aircraft equipped with amenities such as free broadband internet and seatback entertainment.​

Community Engagement and Economic Impact

JetBlue's influence in Puerto Rico extends beyond aviation services. The airline is actively involved in community initiatives, supporting various charitable causes and educational programs. In 2022, JetBlue hosted its "Fly Like a Girl" event in Puerto Rico, aiming to inspire young girls to pursue careers in aviation. Over the past decade, the JetBlue Foundation has contributed more than $280,000 in grants and in-kind support to nonprofit organizations on the island, primarily focusing on STEM and aviation education.

The establishment of the crew base and the expansion of flight services have also led to job creation and economic stimulation in the region. With the addition of the crew base and new routes, JetBlue's workforce in Puerto Rico is expected to exceed 800 crewmembers by 2025, spanning roles across San Juan, Aguadilla, and Ponce. This growth not only provides employment opportunities but also contributes to the island's economic development.​

Conclusion

JetBlue Airways' operations at San Juan's Terminal A exemplify the airline's dedication to enhancing air travel in Puerto Rico and the broader Caribbean region. Through strategic investments in infrastructure, expansion of flight services, and active community engagement, JetBlue has solidified its role as a key player in the island's aviation sector. The airline's ongoing commitment to growth and service excellence continues to benefit travelers and contributes significantly to Puerto Rico's economic vitality.