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AI has taken over the world. One way it is doing that is with chatbots. Remember the time when chatbots used to give pre-recorded answers? Well, that’s no longer the case.
With AI implementation, chatbots provide precise and human-like responses, so much so that it’s hard to tell whether there is a real person on the other end or not.
If you are a startup looking forward to investing in mobile app development, AI-based chatbots should be on your priority feature list. Here are five reasons why:
Instant Query Resolution
A human support team might not always be available to answer user queries. However, an AI-based chatbot can run 24/7. So, if a user needs assistance outside of working hours, the chatbot is right there for him. The user can access information, resolve issues, or make inquiries at their convenience.
This constant availability also leads to increased customer satisfaction. Users are going to appreciate this quick and efficient support.
Enhanced User Experience
Keeping your users glued to your app is the key to success for a startup. One thing that affects this is users quitting the app due to being stuck or not finding something. AI chatbots can prevent this from happening. The users can instantly ask the chatbot for a solution to any problem they are facing and go ahead with using the app.
The real-time, personalized, and relevant interactions provided by the chatbot drastically enhance the user experience. This can be achieved through natural language processing (NLP) algorithms that allow chatbots to understand and respond in conversational language. Now, users don’t have to scour FAQs to get the right answer.
Cost Efficiency
Who doesn’t want to save some money? If you go with the traditional route, just imagine the money you’ll have to pour down to hire and train a support team. AI-powered chatbots pose as a more cost-effective option here.
Once set up, chatbots require minimal maintenance. They can handle a wide range of user queries without having to hire specialized personnel. The best part is that a single chatbot can handle multiple queries simultaneously.
This does not mean you don’t require a human support team. It’s just that you have to spend much less on it.
Data Collection and Analysis
AI chatbots can analyze a vast amount of user data and learn from it. This data includes a lot of valuable insights into user preferences, pain points, and behavior. As the chatbot is constantly learning, you’ll find out that it is providing improved solutions over time.
Additionally, you can track the frequently asked questions for the chatbot to identify areas where your app needs improvement.
Multilingual Support
If you are targeting users worldwide, you’re going to need to provide support in their native language. AI chatbots can overcome this language barrier by providing multilingual support.
This will not only expand your user base but also foster inclusivity. Users across the globe can access your app without feeling alienated due to language differences. This will build your app’s reputation and attract a more diverse customer base.
Develop an AI-Powered Chatbot Today!
As AI technology continues to advance, the capabilities of chatbots will only become more impressive. Leverage this opportunity by developing an AI-powered chatbot for your mobile app. Or how about an app that’s entirely powered by AI? Sounds interesting? WDI can provide you with just that.
As a mobile app development company with expertise in AI technologies, we can create the perfect AI-powered chatbot for your app. Our team of developers and prompt engineers will train the AI model to make it just as good as a full-sized human support team.
Contact WDI today for your mobile app development project.
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