The TurboTax error 42001 is known as a runtime error. When the error occurs, you will see “The name resolver service could not resolve the hostname when attempting to update TurboTax” on the screen. Whenever such an issue occurs, the customers convey it to Intuit through email or bug reporting. This blog will address the causes and solutions of TurboTax error 42001. The runtime error occurs when the TurboTax crashes or fails while running. The error is annoying, and you have to handle it carefully. We will discuss its symptoms and causes.
How To Detect The TurboTax Error 42001?
This runtime error happens without a prior warning. The error can come up any time when the TurboTax is running. Also, the errors may come again and again if not addressed early. There may be some deleted files or new files appearing on the screen. The error may result due to virus infection. Besides this, you may experience a sudden decline in internet connection speed. But it is not the scenario every time.
What Causes TurboTax Error 42001?
The programmers code the software by seeing the possibilities of the occurrence of errors. Although there is no perfect design, the error may come anytime unexpectedly. Technical glitches may happen during runtime if a certain error is not anticipated or addressed during the design and testing.
Generally, runtime errors are caused by incompatible programs running simultaneously. It may also occur due to memory issues or a bad graphics driver. A malware infection, such as a virus infection, can also be the reason. But whatever the reason, the issue must be resolved as soon as possible to avoid further issues. Here we provide simple methods to fix error 42001.
How To Fix TurboTax Error 42001?
The runtime errors, such as error 42001, may be persistent and frustrating. But there is always a fix for these issues.
Run A Full Malware Scan Of Your PC
It may be possible that the runtime error 42001 is related to malware infection in your computer. This malicious content may damage, corrupt, or delete the runtime error-related files. Moreover, there is a high possibility that the 42001 error you are getting is related to a component of the malicious program. Therefore, running a full malware scan on your PC will help you determine the cause, and you can solve the issue quickly.
Update Your Antivirus Program And Download Its Latest Version
The malware infection causing runtime errors must be eradicated immediately. Hence, make sure that you keep your antivirus program updated with the latest version, and don’t forget to run a full scan on your PC to detect problematic malicious files.
Close The Incompatible Programs
While dealing with a runtime error, you should know that it may be caused by conflicting programs that might be creating issues. Hence, the very first thing to deal with this is to close such programs. Follow the given steps to do so.
- Press the Ctrl+Alt+Del simultaneously to open the Task Manager. It will show you the list of running programs.
- Now, go to the Processes tab to close the programs one by one selecting each program and clicking the End Process button.
- Then, observe if the error message reoccurs when you close each program.
- You can move to the next step when you spot the program causing the issue.
Install The Incompatible Programs Again
For this step, you will have to use the Control Panel.
- Windows 7: Start >Control Panel > Uninstall a program.
- Windows 8: Start > More settings > Control Panel > Uninstall a program.
- Windows 10: Control Panel > Uninstall a program.
- Inside the Programs and Features, click the conflicting programs and update or uninstall.
- If you select Update, then follow the prompts to finish the process. But if you select Uninstall, follow the prompts to uninstall and then reinstall the program using the application’s installation disk.
Internet Explore-Related Runtime Error
If the error is an Internet-related runtime error, you should follow the given steps.
Reset Your Browser
- Windows 7: Start > Control Panel > Internet options > Advanced Tab > Reset button.
- Windows 8: Go to search and type Internet options > Advanced Tab > Reset.
Turn Off Script Debugging And Error Notifications.
- Go to the internet options window and then the Advanced tab and search the ‘Disable script debugging.
- Check the radio button.
- Uncheck the below option:
- Display a Notification about every script error.
- Lastly, click apply and Ok. After that, reboot your computer.
Perform A Disk Cleanup
A low free space may result in a runtime error. Follow the steps to run a disk cleanup.
- Don’t forget to back up your important files before running disk cleanup on your hard drive.
- You must clear your cache and cookies and reboot your computer.
- Next, you can run the Disk Cleanup, open the explorer window, and right-click the main directory.
Reinstall The Updated Graphics Drivers
The error may result due to outdated graphics drivers. Follow the given steps.
- Go to the Device manager and navigate the graphics driver.
- Next, right-click the video card driver and then click uninstall and restart your computer.
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