Air Canada Charlotte office offers fundamental services to customers in the area, which may include flight reservation, check-in, baggage status, and others. It is based at Charlotte Douglas International Airport, which serves passengers traveling to and from Canada. Air Canada Charlotte Office The team that works here has ensured that up-to-date information on flights is availed to passengers, helps rebook their travel, and processes special requests for them. For customers seeking assistance with a reservation or a disruption in their travel, the office is here to help. Business or pleasure, Air Canada's Charlotte office has become a necessary resource to the Carolinas and beyond to further enhance a customer's experience when traveling.